What is a Physiotherapist?

Physiotherapists are university trained and are experts in injury diagnosis, injury treatment, exercise prescription, injury prevention, rehabilitation and many other areas of sport and health and fitness.

How many visits will I need?

The number of treatments will vary depending on the problem and individual. After a thorough assessment, the physiotherapist will discuss their treatment plan for the rehabilitation process.

What should I wear to my appointment?

If we are treating your feet you will not be asked to undress but if we are treating your spine, you will be so comfortable and modest underwear or even a pair of shorts is appropriate.

You are not required to bring a doctor’s referral for physiotherapy, chiropractic treatment or massage therapy. However, coverage may be dependent on one for some extended health insurance plans.

Please arrive 10 minutes before your scheduled time to register all pertinent information & to make the most out of your session.
Please bring the following:

Doctor’s referral (if you have one), your Personal Health Care Card Number, and list of current medications
Private clients with extended health benefits: Bring your policy and member ID number
ICBC clients: Bring your Bodily Injury Claim number and adjuster’s name
WorkSafe BC clients: Bring your WSBC claim number
Wear comfortable clothing (shorts for lower body injuries)

Yes, our regular cancellation policy is still in effect for both telehealth and in-clinic sessions. As you can imagine, a lot of preparation goes into getting ready for your appointment, so 24 hours notice is required to move or cancel an appointment. If you are booked for an in-person session but it is determined that you do not meet the pre-screening criteria, your session will be changed to a virtual appointment at the same scheduled time.

Please give 24 hours notice for cancellation of appointments, otherwise a service charge will be applied. Service charges are the full rate of therapy appointments.

Ask us a Question

Feel free to ask any physical therapy related questions over the phone, or get send your question via this form below. Your message will be dispatched directly to our staff who will answer as soon as they can.